Privacy Policy

Our Commitment to Your Privacy

At DebtReliefExpert, we understand that your financial information is deeply personal and sensitive. We are committed to protecting your privacy with the same rigor that banks use to protect their customers' data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully.

Information We Collect

Information You Provide

• Contact information (name, email address, phone number)
• Financial information shared during assessments (debt amounts, income, expenses)
• Account credentials if you create an account
• Communications you send to us
• Feedback and survey responses

Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Location data (country and city level only)

How We Use Your Information

We use the information we collect to:

• Provide personalized debt relief recommendations
• Generate AI-powered assessments and action plans
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud or abuse
• Send educational content (with your consent)

How We Protect Your Information

Information Sharing and Disclosure

We never sell your personal information. We may share your information only in these circumstances:

• With your consent: When you explicitly agree to share information
• Service providers: Trusted partners who help us operate our services (under strict confidentiality agreements)
• Legal requirements: When required by law or to protect rights and safety
• Business transfers: In connection with a merger or acquisition (with continued protection)

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Assessment data: 3 years from last activity
• Account information: Until account deletion + 90 days
• Communication records: 2 years
• Analytics data: 26 months

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Port: Receive your data in a portable format
• Restrict: Limit how we use your information

To exercise these rights, contact us at privacy@debtreliefexpert.com

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our site
• Provide relevant content
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may limit some features.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

We are based in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the U.S. We ensure appropriate safeguards are in place for international transfers.

California Privacy Rights

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through the service.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: